Find answers to common questions about our cleaning services, scheduling, payments, policies, and what to expect when booking with Sparklewise Cleaning Services.
Our professional house cleaning services cover kitchens, bathrooms, bedrooms, and common living areas. Tasks may include dusting, disinfecting surfaces, vacuuming, mopping floors, cleaning mirrors, wiping doors and baseboards, making beds, and general tidying. Services vary depending on the type of cleaning selected.
Sparklewise Cleaning Services provides recurring house cleaning, one-time cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
No. We do not require long-term contracts. You may schedule weekly, biweekly, or monthly cleanings based on your needs.
The first visit typically requires additional time and effort to bring the home to a maintainable condition before recurring services begin.
Pricing depends on the size of your home, number of bedrooms and bathrooms, the type of cleaning requested, the condition of the home, and any additional services.
Most cleanings take between 2 and 6 hours depending on the size of the home and the type of service.
We recommend clearing floors and surfaces, putting away dishes and food, securing fragile items, and ensuring pets are safely contained so the team can work efficiently.
Yes. You may request that the team focus on specific rooms or areas during your appointment.
Absolutely. You may leave instructions about areas that need extra attention or specific cleaning preferences.
Most homes are cleaned by a team of two cleaners. Larger homes may require two to four cleaners.
No. As long as we have access to your home, the cleaning can be completed while you are away.
Yes. However pets must be safely contained during the cleaning for safety.
No. Our team brings all necessary cleaning products and equipment.
Yes. Sparklewise Cleaning Services is fully insured for your protection and peace of mind.
Yes. Add-ons may include interior oven cleaning, interior refrigerator cleaning (must be empty), and interior cabinet cleaning (must be empty).
Additional tasks may be possible depending on the schedule and may involve extra charges.
We accept cash, credit cards, debit cards, Zelle, and Venmo. Payment is due on the day of service.
Tips are optional but appreciated. If you would like to tip with a credit or debit card, please call or text 920-701-7003 and we can add the tip to your invoice before payment.
Certain tasks are not included such as moving heavy furniture, cleaning biohazards, cleaning pet waste, or guaranteeing removal of permanent stains.
Note: We do not offer wall washing or carpet shampooing services.
No. For safety reasons we do not move heavy furniture or large appliances.
We strive for the best results possible, but some stains or buildup may be permanent.
Any damage believed to be caused by our team must be reported within 24 hours so it can be properly reviewed and resolved.
Please ensure access to the property at the scheduled time. Otherwise the appointment may be considered a same-day cancellation.
Cancellations or rescheduling must be made 48-72 hours in advance.
Cleaning requires basic utilities. If unavailable, the appointment may need to be rescheduled.
No. For health and safety reasons we do not clean pet waste.
The team may limit cleaning in extreme conditions for safety reasons.
Exterior areas are not included in standard indoor cleaning unless requested as an add-on.
Yes. Severe weather such as snow, ice, or unsafe travel may require rescheduling.
We typically provide an estimated arrival window rather than an exact time.
Yes. If a phone number is provided, you may receive a text message when the cleaning team is on the way to your home. The message will include an estimated arrival time.
Call or text us at 920-701-7003
